Shipping
We offer FREE SHIPPING to all customers within Australia. If selecting this option, goods are sent using either Statrack Couriers, TNT Couriers, or Australia Post Regular delivery services. Express Shipping is available as an option for a modest flat rate charge. For overseas customers, shipping is calculated at the point of sale and added to the sub-total amount. Goods are sent by either TNT Couriers, or Australia Post International Services. For orders recived prior to 12pm Eastern Standard Time, goods are usually dispatched on the same day, but we cannot guarantee this and advise customers to allow sufficient time to receive goods, as it can take up to 72 hours to dispatch goods during busy periods. Not all items are kept in stock. This usually relates to higher priced or specialised equipment, and therefore a lead time can be experienced. In cases where a lead time of more than 7-10 days is expected, we will email you and advise of this, in order to ensure that you are made fully aware, prior to processing payment. If you require any item urgently, we would advise you to contact us and confirm stock levels. Items not in stock will have a lead time of usually no more than 5 business days.
Payment
We have full EFTPOS facilities, and will also accept bank deposit as an alternative method of payment. We accept Visa, Mastercard and AMEX cards. 2% surcharge applies to AMEX cards. All orders for non-account customers must be fully paid for prior to dispatch. For account customers, our terms are net 30 days. We can open credit accounts for those customers who may require us to do so. Wholesalers and re-sellers, please contact us by telephone or email for further details. All goods remain the property of Test Equipment Pty Ltd, until paid for in full. Upon receipt of payment, a legally binding contract of sale will be deemed to exist between you and Test equipment Pty Ltd, and the customer will be deemed to have accepted Test Equipment Pty Ltd's conditions of sale.
Within Australia
We favour Startrack Couriers, but for certain types of delivery, we utilise e-Parcel, which is part of Australia Post in cases where it would be more beneficial (usually for residential or rural deliveries). Goods delivery to your door is dependant on the service selected. Express is next working day to most metropolitan areas. Some rural areas allow 1-2 days delay. A Signature is usually required when you receive the goods; and as a result, we are unable to deliver to Parcel Locker addresses. Goods ordered later than 1pm (Eastern Standard Time) are usually shipped the following working day onwards.
International Delivery
We use TNT Couriers, or Australia Post International Services. Express delivery is available, via the nominated courier service. Please contact us for further information. Insurance is optional. Recipients are responsible for any applicable customs duties and taxes in their country.
Test Equipment is not responsible for loss or damage of your goods in transit, but will pursue any claims on your behalf against the carrier if necessary, with photographic evidence supplied by the purchaser.
Returns
All goods carry a manufacturer's warranty, and therefore if faulty, due to workmanship will be repaired or replaced. Please notify us by e-mail of your wish to return the goods, explaining the problem. We will acknowledge your email with a reply. Test Equipment will issue you with a returns number if the item is deemed to be returnable due to fault. Damaged or worn items will not be accepted, other than a warranty issue. Misuse or breakages will NOT be accepted for warranty return. Items If an item is received in a non-working condition, you must inform us, should you wish to return the item to us for repair or replacement, and it must be in the same condition you have received them and in the original packaging. In cases where a customer wishes to return a non-faulty item, Test Equipment reserves the right to apply a 30% re-stocking fee. A decision to accept or refuse a non-warranty return is at the complete discretion of Test Equipment. Definition of faults are in the discretion of Test Equipment. Please note that no refund will apply in returned items not bearing a returns number issued by us. Return shipping cost will also be the responsibility of customer.
In ADDITION to a re-stocking fee, Test Equipment Pty Ltd also reserves the right to levy a processing fee of 2% of the sale price to cover bank charges and/or credit card processing charges which become payable as soon as payment is processed.
Please Note: Many of our instruments are specialised by their nature and have to be specially ordered and configured. Due to this, we cannot accept any cancellations once we have placed an order for equipment with the manufacturer. Customers are advised to check lead times if equipment is urgent, and allow sufficuent time for order processing, shipping and product familiarisation. Test Equipment are not liable for delays to lead times which are outside of our control. This applies for product sales regardless of whether they are online or by other means.
The above conditions do not affect the customers statutory rights, which cannot be excluded under Australian Law.
By placing your order for goods, this constitutes agreement of these terms and conditions.
